You have the right to return an item purchased through our website within 10 days of the date you received your package, to do it please contact us firstname.lastname@example.org. We will provide you with the return address.
We reserve the right to refuse late returns or items that are not in the same condition you received them in. Returned product must be undamaged or otherwise unaltered. The costs for the return shipment is paid by the customer. As soon as we receive your package back we will proceed a refund or exchange the product for another one.
All custom orders are nonrefundable.
To avoid potential issues, send the package back to us via traceable carrier.
We are not responsible for missing packages on the way to us.